Refund Policy

FAIR hopes that every order brings complete satisfaction.

Should you change your mind, eligible products may be returned in accordance with the conditions below.

You must notify FAIR of your intention to return an order within 14 days of receiving it.

The products must then be returned within a further 14 days.

Return requests may be made through our Contact Us page or the returns service available on our website.

Returned products must be:

• unused and untested;
• unopened;
• in perfect condition;
• in their original packaging; and
• accompanied by all accessories, samples and complimentary gifts supplied with the order.

Products that are used, altered, damaged or incomplete may not qualify for a full refund.

For hygiene and product-protection reasons, fragrances, cosmetics and other sealed products cannot be returned after their protective seal, cellophane or packaging has been opened or removed, where permitted by law.

This restriction does not apply to faulty, damaged or incorrectly supplied products.

Personalised, engraved or bespoke products cannot ordinarily be returned unless they are faulty or not as ordered.

Approved refunds will be made through the original payment method.

Refunds will be processed without undue delay and no later than 14 days after FAIR receives the returned products or evidence that they have been sent.

Where an entire order is cancelled, the basic standard-delivery charge will also be refunded. Additional charges for express or premium delivery are not refundable.

Unless FAIR confirms that a return is complimentary, the direct cost of returning a change-of-mind purchase is the customer’s responsibility.

Any damaged, faulty or incorrect product should be reported through our Contact Us page as soon as possible.

Photographs of the product and packaging may be required.

Your statutory rights are not affected.